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Shipping & Delivery

Free shipping for order amount exceeding $30


1. How soon will my order be shipped after placing it?

Our processing time is 2–5 days, depending on factory stock levels. Generally, we do our best to ship orders as quickly as possible.

2. Which carriers do you use to ship my package?

We typically ship via air freight using JUXI EXPRESS, Take Send, Yunexpress or China Post.

3. Which countries do you ship to?

We ship worldwide, with a strong focus on:

  • North America: United States, Canada

  • Europe: United Kingdom, and all European Union member states

  • Asia-Pacific: Australia, Japan, South Korea, and Southeast Asian countries

…and many more destinations across the globe.

4. How long will it take to receive my package after it’s shipped?

Delivery usually takes 7–15 business days.

The delivery process involves the following steps: domestic transportation within China → export customs clearance → international air freight → import customs clearance → handover to the local carrier in the destination country → last-mile delivery within the destination country.

However, the actual transit time may be affected by factors such as severe weather, peak shopping seasons, and customs clearance efficiency.

5. How can I check my order or package tracking information?

a. Check your email
Right after your payment goes through, we’ll send an order confirmation email to the email address you provided at checkout. Once your order ships, you’ll also receive a shipping notification email with your tracking number.

  • This applies whether you checked out as a guest or used a member account.
  • If you don’t see our emails, please check your spam/junk folder and make sure your email provider didn’t block them.
  • Our processing time is 2–5 days, depending on factory stock levels. Generally, we do our best to ship orders as quickly as possible.

b. Log into your account (for members)
If you placed the order while logged in, simply sign in, go to My Account, and click “View your order history”. You’ll find all your orders and their up‑to‑date statuses there, including tracking information once your package is on the way.

Important reminder: Please make sure you have selected your country on the Quick Checkout page and provided the correct shipping address and contact information.