Frequently Asked Questions

Yes, it will. The product image only uses one phone model as a visual example to show the case's design, color, and pattern. This case style is actually compatible with a wide range of phone models (for example, multiple generations within the same series). Simply select your model under "Compatible", place your order, and we'll ship you the phone case that fits your chosen model.

The default packaging method for all products sold is CPP bags. Brand boxes require additional purchase.

The appearance of CPP bag is shown in the picture:

The appearance of the brand box is shown in the picture, and the size specification is: 17.5 * 10 * 2.5cm.

Each box can only accommodate one phone case.

Due to the size limitation of the box, some products that are too thick or too large cannot be packed into the box.

Therefore, the box is not sold on the corresponding product page.

The packaging process for products packed in CPP bags is as follows:

Step 1: Pack with CPP bags;

Step 2: Wrap with anti-collision bubble wrap;

Step 3: Seal with waterproof courier bags.

The packaging process for products packed in brand boxes is as follows:

Step 1: Pack with brand boxes;

Step 2: Wrap with anti-collision bubble wrap;

Step 3: Seal with waterproof courier bags.

• This applies whether you checked out as a guest or used a member account.
• If you don’t see our emails, please check your spam/junk folder and make sure your email provider didn’t block them.
• Our processing time is 2–5 days, depending on factory stock levels. Generally, we do our best to ship orders as quickly as possible.

Our shipping address is based on the address you provided when placing an order on our website.

Not your shipping address on PayPal.

You can confirm the provided shipping address through the order confirmation email. (As shown in the figure, the system will automatically send it to you after you complete the payment)

Our processing time is 2–5 days, depending on factory stock levels. Generally, we do our best to ship orders as quickly as possible. After shipment, delivery usually takes 7–15 business days.

Click to learn more detailed Delivery Information.

Some carriers only update the tracking status after the package has arrived in the destination country and has been received by them. For example, GOFO.

This status usually lasts for a few days. During this period, your package may be in one of the following stages: domestic transportation within China, export customs clearance, international air freight, or import customs clearance. Thank you for your patience!

Of course, we also regularly monitor the shipping status of each package to ensure it is delivered to your shipping address.

Click to learn more detailed Delivery Information.

Any additional fees (such as tariffs and taxes) depend on the regulations of your country/region, but we will provide detailed shipping invoices and lower declared prices to help make the customs process smoother.

If there are any quality problems with the product, please contact us within 7 days after receiving the product.

After you provide photos of the problem product, we will resend or refund you.

However, please rest assured that quality issues usually do not occur.

We will strictly inspect each product before shipment to ensure that there are no quality issues.

In the unlikely event that you receive a damaged or defective item, or the item didn't fit, we're happy to exchange the item for a new one.

Please contact our email [email protected] within 15 days of receiving your product to begin the process. 

Any incorrect or damaged products caused by us do not need to be returned. We will re-ship as per your request or give you a refund.